Frequently Asked Questions
What are your prices?
Chocolate Chunk/Pecan/Toffee
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- Batch of 30 cookies = $40.00 ($1.33 per cookie)
- Individual cookies = $1.60 per cookie
- Mini cookie cake (7″) = $15.00
- Large cookie cake (14″) = $40.00
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Gluten-Free Chocolate Chunk/Pecan/Toffee
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- Batch of 30 cookies = $45.00 ($1.50 per cookie)
- Individual cookies = $1.75 per cookie
- Mini cookie cake (7″) = $18.00
- Large cookie cake (14″) = $45.00
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Oatmeal Raisin & Snickerdoodle
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- Batch of 30 cookies = $40.00 ($1.33 per cookie)
- Individual cookies = $1.60 per cookie
How can I place an order?
You can order cookies individually or by the batch. Please use our easy-to-use online ordering form
Do you require a deposit or full payment up front when placing an order?
Full payment is due at time of order pick-up. Home based bakeries in Texas are regulated by SB572 Cottage Food Industry Freedom Bill, which prohibits internet payments.
- *Check: Make out to Batch by Ellen
- *Credit card: Bring card at time of cookie pickup ($4 processing fee will be added at pickup)
- *Venmo: Account is @Batch-by-Ellen
Do you make gluten free cookies?
Yes!
Do you make cookies for people with allergies?
Cookies can be made without pecans and/or toffee (which contains almond oil). Cookies can be made without gluten.
- *Food allergy disclaimer: There is always a risk of cross contamination in any kitchen that uses nuts and gluten products. Batch will not be liable for adverse reactions to food consumed or in contact with.
Do you deliver?
Unfortunately, we are unable to offer delivery at this time.
Do you ship?
No, we’d love to ship to you, but currently home based bakeries in Texas are regulated by SB572 Cottage Food Industry Bill, which prohibits the mailing of home baked goods.
What type of payment do you accept?
Full payment is due at time of order pick-up. Home based bakeries in Texas are regulated by SB572 Cottage Food Industry Freedom Bill, which prohibits internet payments.
- *Check: Make out to Batch by Ellen
- *Credit card: Bring card at time of cookie pickup
- *Venmo: Account is @Batch-by-Ellen
Where can I view photos of the types of cookies you make?
Please check out our Instagram feed on the homepage or our instagram page
Can you provide cookies for large events, such as birthday parties and school events?
Yes, we love doing events.
How far in advance should I order?
We would appreciate at least 48 hours advance notice. The more notice we have, the more likely we can complete your order.
Our order form will only accept order dates with more than 48 hours notice — we don’t want to accept an order that we can’t fill!
To check availability for orders with less than 48 hours notice, please contact Ellen at 281*685*4770.
Refund/Exchange Policy
We take pride in our cookies. If you are unhappy with your order, we would like to hear from you right away. Please contact us within 24 hours of your pick-up with your concerns and return your cookies to us. We retain the right to judge our product quality for ourselves and determine the exchange or amount that can be refunded or replaced. If you have any other questions, please contact us.
